Reference

Terms and Conditions That Cover Your Account

These terms set out the rules between you and acd44 whenever you register, deposit via bKash, Nagad or Rocket, or place any activity on the platform.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification conditionsAccount suspension and closureDispute and contact process
acd44 Terms and Conditions That Cover Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about a specific clause, a deposit condition tied to bKash or Nagad, or a withdrawal that is under review, our support team can clarify what applies to your account. Reach us through any of the channels below — have your account details ready so we can pull up the right transaction record quickly.

Live Chat Open the chat window from any page while logged in. Give us your account ID and the clause or transaction you want to ask about.
Email Support Write to our support address with your account number, the relevant terms section and a short description of the issue you need resolved.
Account Help Centre Log in and visit the Help section to raise a formal terms query. Wallet-related disputes — bKash, Nagad, Rocket — should be flagged here first.
HOW WE APPLY THESE RULES

Account Security and Fair Terms Handling

We apply these terms consistently across all accounts. Wallet verification, account security checks and data retention practices are all governed by what is written here — not by unwritten internal rules. If a clause affects your account, you will be told which one and given a path to respond.

Wallet Verification

Before your first withdrawal, we confirm the bKash, Nagad or Rocket number on your account matches the name you registered with. This is a one-time step.

Account Security

We use encrypted sessions for every login and transaction. If we detect unusual account activity, access may be paused until you confirm your identity through the registered mobile number.

Data Retention

We keep account and transaction records for the period required under these terms. You can request a summary of your account data by contacting support with your account ID.

Dispute Resolution

Raise any dispute through the Help Centre. We review flagged accounts against the specific clause in question and respond with a written outcome to your registered contact.

Questions About Our Terms and Conditions

These are the questions we hear most often about how our terms work in practice — covering account eligibility, wallet conditions, and what happens when something needs to be reviewed.

Our terms apply equally across all wallets. However, each provider — bKash, Nagad, Rocket — also enforces its own transaction limits and verification rules, which we cannot override from our side.

We may update these terms at any time. The updated version is posted on this page and the change is effective immediately. Your continued account use after an update counts as your acceptance of the new version.

We may suspend or close the account while we carry out a review. You will be contacted through your registered details and told which clause is under review so you can respond.

Contact support through the Help Centre or by email with your account ID. We will provide a summary of the data we hold on your account within the timeframe set out in these terms.

Yes. Eligibility to hold and use an account depends on your local law and the regions we currently support. We do not make that legal determination on your behalf — you should check before registering.

Raise a formal dispute through the Help Centre. Include your account ID, the decision reference and the clause you believe was applied incorrectly. We will review and send a written response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.