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How acd44 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process payments through bKash, Nagad or Rocket, and keep your activity secure.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour rights explained hereContact us to request changes
acd44 How acd44 Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Your account information sits behind encrypted connections. Payment details linked to your bKash, Nagad or Rocket wallet are never stored as plain text on our servers — only tokenised references used to match your incoming transfer to your account. Here is what that looks like in practice across four areas.

Payment Data Handling

When you deposit via bKash or Nagad, the wallet transaction ID is logged against your account but your full wallet credentials are never stored on our side.

Cookie Use

We use session cookies to keep you logged in and remember your account state. We do not use third-party advertising cookies or sell browsing behaviour data to any external party.

Data Retention

Active account data is retained while your account remains open. After closure, we keep only the minimum transaction records required by applicable financial rules, then delete the rest.

Requesting Changes

You can request a copy of your data, ask us to correct inaccurate details, or ask for deletion via live chat or email. We will confirm receipt and respond within a reasonable timeframe.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to see the data we hold on your account, ask us to correct something, or request deletion, you can reach our support team through any of the channels below. We handle privacy requests separately from general account queries — flag your message as a data or privacy request so it reaches the right person quickly.

Team online

Live Chat

Open the chat widget from your account dashboard. Tell the agent it is a privacy or data request and they will escalate it directly to our data team.

Email Support

Send your request to our support address with your registered phone number in the subject line. We aim to acknowledge privacy requests within one business day.

Account Settings

Some data changes — like updating your registered bKash or Nagad number — can be done directly inside account settings without contacting support at all.

Your Privacy Questions, Straight Answers

These are the questions we actually get from account holders about how their data is managed. If yours is not here, use the live chat or email channel above.

We collect your name, phone number, email address and the mobile wallet number you use — bKash, Nagad or Rocket. We also log your device type and IP address during each session for security purposes.

Only with the payment processor that handles your specific transaction. No marketing companies or unrelated third parties receive your wallet details. Sharing is strictly limited to completing your deposit or withdrawal.

Yes. Send a data access request via live chat or email with your registered phone number. We will compile and share the relevant account data within a reasonable timeframe after verifying your identity.

We delete personal profile data shortly after closure. Transaction records linked to bKash, Nagad or Rocket payments may be retained for the period required by applicable financial rules, then removed.

No. Our cookies are session-based — they keep you logged in and hold your account state. We do not place advertising or cross-site tracking cookies, and we do not share browsing data with ad networks.

Go to account settings and look for the payment or wallet section. For bKash and Nagad number changes, identity verification is required before the new number is confirmed and active.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.